I ordered a clock from Ham Crazy.Com for a friend. The order was processed quickly, shipped quickly and arrived with his call sign and personal message at the bottom of the clock. My friend loved it. The clock looks great and keeps the correct time.
I recently took all three Ham tests and went from zero to Extra in one day. My wife bought me a clock from Ham Crazy as a surprise gift. The order was processed quickly, shipped quickly and arrived undamaged. My new call sign was correct but the personal message was not what she ordered. She was quite upset that her personal message was turned into a generic “on the air” message.
I sent an email to Ham Crazy expressing our disappointment. I received a reply back from Craig Smith at Ham Crazy the same day! He apologized for the mistake and immediately placed another order for my clock. It arrived in 2-days by expedited mail! He did not ask for the incorrect clock back. He did not try to explain how mistakes happen and ask for my patience. He did not simply place another routine order and wait for a normal cycle. He sincerely apologized and personally rushed the correct clock through. Wow! I know I have dealt with fine companies like this before but its’ been so long that I can’t remember them.
What a great company. What great products. What great customer service. Thank you Ham Crazy.
World Wall Clock with Callsign & Message
Date Added: 09/17/2017 by Terry Currie
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